At this moment we're very sorry to tell you that we only offer a newsletter to our customers in the following countries:
Germany Swiss Austria
We're working hard to bring a newsletter for other countries in the furture.
How do i change my address?
If you move to another house, want to have your goods to your workplace or whatever reason you can change your address in your Account.
Just go to My Accountand then to Address Book, there you can change your contact information and your address.
How do i pay?
Deliveries to a foreign country have the following payment options:
Payment in cash at the time of collection Prepayment via transfer Payment via Amazon Payment Payment via PayPal Express Payment via Sofortüberweisung [immediate transfer] Payment by invoice (via BillSAFE)
Further details on payment
We reserve the right to make the delivery only against prepayment via transfer in isolated cases. The invoice amount is to be settled at the time of payment on invoice within 14 days. If payment is made using a credit card, your credit card account is debited in conjunction with the shipping of the goods. In case of an overseas delivery for which payment is made using a credit card, your credit card account is debited in conjunction with the conclusion of the contract. In case of questions, please contact us at the contact details mentioned in the Legal Notice.
I forgot my password, what can i do?
If you forgot your password this is not a problem at all.
Go to the Login-Page and click on Forgot your Password? the type in your password and the captcha and we will send you a link where you can change your password.
I have problems using Billsafe as a paymant option
We use Billsafe as a service provider for the purchase of invoice. It can come to problems if you have not the right data. The most frequent are that you type in another shipping address than invoice address or buy for a company and you are not registered at the credit reference agency for it.
If you want to place an order please use another payment methode or send us an E-Mail to firstname.lastname@example.org that you want to place you order and your able to pay in advance.
I want to cancel my order.
We are very sorry that you want to cancel your order. But if you like to do so, please do it right after you placed your order.
We're only able to cancel your order if the order doesn't left our warehouse, when the order left our warehose we're not able to do anything. Further it is possible that you only cancel some parts of your order.